There is a lot of content about the why of community, but not much around the how of communities. That's why, we created a public wiki of sorts to give you direct, actionable advice to take your community from zero to something that you're proud of.
Table of Contents
Sure, here's the information in a simple list format:
1.1. Do You Really Need a Community?
1.2. Audience vs. Community: The Critical Differences
1.3. The Ups and Downs of Community Life
1.4. Why Choose Community-Led Growth: Fad or Future?
2.1. Choosing the Right Platform for Your Community
2.2. Creating a Community Manifesto
2.3. Recruiting Your First Members: Strategies and Tactics
2.4. Designing an Effective Onboarding Process
2.5. Community Checkpoints: Structuring Milestones and Goals
2.6. A Practical Guide to Rituals: Building Culture and Cohesion
Learn strategies to grow and nurture your community.
3.1. Developing Leaders Internally
3.2. Effective Decision Making: Strategies for Consensus and Conflict
3.3. Feedback for Fallible Humans: Navigating Criticism and Praise
3.4. Community Operations: A Quick Guide
3.5. IRL Events: Connecting Beyond the Digital Sphere
3.6. Building Inclusive and Diverse Communities
Discover techniques to engage and retain your community members.
4.1. Using Community Badges to Foster Loyalty and Engagement
4.2. How to Engage Lurkers and Encourage Participation
4.3. Designing Leaderboards: Competitive Spirit and Gamification
4.4. Devising a Rewards Program: Incentives and Recognition
5.1. The Importance of Community Analytics
5.2. Community Analytics and KPIs
5.3. How to Measure Community Engagement
5.4. The Role of Content in Community Building
Establish effective governance and moderation practices for your community.
6.1. Rules for Effective Moderation: Balancing Authority and Autonomy
6.2. Ambassadors, Champions, and Influencers
6.3. Creating Functional Teams for Community Management
6.4. Handling Difficult Issues: From Conflict to Crisis
7.1. How Others Did It: Figma
7.2. How Others Did It: Roam Research
7.3. How Others Did It: Gymshark
Usage Guide
Even though we have numbered sections, we don't necessarily recommend reading it end-to-end or even reading it in a particular order. In fact, we have taken care to ensure that anyone reading these posts derives some value from them.
That's why each page is deliberately kept within 350 words (~ a minute of reading time). This is so that you don't spend too much time "reading" or "learning" directly dive into answering the questions and prompts of that section.